When we designed consultative transfer, we wanted to be sensitive to the fact that different organizations have different protocols for handling calls. When the assistant has concluded their consultation, they can complete the transfer with a single click of the blue transfer button in the upper right hand corner, or return to the original call to talk the caller by clicking on “Back to Call”. Once the person you would like to consult with is selected click on “Consult”.Īfter you click on “Consult”, an IM window will automatically open, enabling the assistant to confer with the executive via Instant Message or initiate a voice call by clicking on the call button. If the call was received on behalf of an executive, the executive’s name will be pre-selected. To initiate a consultative transfer, click the “consult” button from within the call window or under call controls depending if you are currently on a PSTN or Skype for Business call.Ī dialog will open, enabling you to search for the person you’d like to consult with. In our new model, assistants can click a new “Consult” button from the call window, choose who to consult with, perform a consultation and complete the transfer in a single window. With the introduction of Consultative Transfer, we address these concerns by providing a new, streamlined workflow for conferring with an executive before transferring a call.
New Skype for Business Call Transfer behavior
While past versions of Skype for Business provide all the tools necessary to accomplish this task, we’ve received customers feedback that the current process is cumbersome and inefficient – requiring assistants to juggle multiple call windows and dialogs to perform the task. Skype for Business enables this today by providing assistants with the ability to place an incoming call on hold, initiate a new call or chat with their boss to check on their availability, and either transfer the call or take a message. When screening calls, Assistants may often wish to consult with their executive before agreeing to transfer a call to them. Based on feedback Microsoft received from customers, we are making user interface improvements to how calls can be transferred.Ĭurrent Skype for Business Consultative Transfer behavior
0 kommentar(er)
